Refund & Return Policy
Returns
At CometCove, we're committed to ensuring your satisfaction, which is why we offer a hassle-free 30-day return policy.
If you need to return your order for any reason, simply reach out to us at support@cometcove.co, and we'll be glad to assist you!
When returning your order, please ensure it's within 30 days of receipt, in good condition, and in its original packaging.
Please note that you'll be responsible for the cost of return shipping, as shipping costs are non-refundable. It's essential to use a trackable shipping method for your return, as we can't process a refund without it. A restocking fee may apply to returns.
We're not liable for refunds related to incorrect or incomplete order details, so please ensure accuracy when placing your order.
Damages and Issues
Upon receiving your order, please inspect it promptly. If you notice any damage, contact us within 24 hours with a photo of the damaged product(s) and your order number at support@cometcove.co.
Exceptions / Non-Returnable Items
We do not allow refunds due to shipping times. By placing an order with us, you agree to the shipping times provided on our website.
Cancellations/Modifications
Our orders are processed quickly, which means we normally can’t make modifications once an order has been placed. If you would like to cancel or change your order, please send us an email at support@cometcove.co within 1 hour of placing your order, and we will do our best to help you. While we'll make every effort to accommodate your request, we cannot guarantee the cancellation or modification of orders once they've been processed.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 14 business days. Please note that processing times by your bank or credit card company may vary.
If it's been more than 30 business days since your return was approved and you haven't received your refund, please contact us at support@cometcove.co.
Lost or Stolen Packages
We're not liable for packages confirmed as delivered but subsequently lost or stolen. However, we'll confirm the delivery address, date, tracking, and carrier information for your investigation.
Contact Us
For any further inquiries or assistance, feel free to reach out to us at support@cometcove.co. We're here to help!